Ongoing Salesforce support from an official Salesforce Partner — administration, enhancements, releases, and fast issue resolution, without hiring a full internal team.
Salesforce managed services means a partner team runs, maintains, and improves your Salesforce org month after month — administration, development, releases, and user support under one plan. Apexify's Salesforce support services cover that whole spectrum, so you are not hiring separate admins, developers, and consultants, or waiting for one overloaded internal person to get to your ticket.
Every plan includes:
The result is an org that improves every month instead of accumulating technical debt. Broken automations get fixed before users route around them, new requests become working features instead of backlog items, and each Salesforce release is tested against your customizations before it reaches production — not discovered in production. And because requests are handled by people who already know your org, resolution is faster than starting every ticket from zero.
Most engagements start with a Salesforce health check: a structured audit of your org covering security settings, automation health, data quality, technical debt, and licence usage. You receive a prioritized findings report — what is risky, what is slowing users down, what is quick to fix — that is yours to act on whether or not you continue with us. It turns "the org feels messy" into a concrete work plan.
From there we agree a monthly plan sized to your needs. You get named consultants who learn your org rather than a rotating queue, a single intake channel for requests, and a regular prioritization cadence with your team — you decide what the hours go toward each month. Every month closes with a plain-language report: what was resolved, what was built, what is coming in the next Salesforce release, and what we recommend next.
Plans scale up when you have a project push and down when things are quiet. If a request outgrows support — a new cloud, a major integration — we scope it separately as a proper Salesforce implementation, so support hours are never silently consumed by project work.
Managed services fit any team whose Salesforce org matters more than their capacity to maintain it. The common cases: your admin just left and the org is a black box; you finished an implementation and need a steady hand rather than a full-time hire; your backlog of user requests is months deep; or the org has grown for years without anyone auditing what is actually running in it.
For many teams, a managed services plan costs less than a single full-time hire while covering a wider skill set — administration, development, integration, and advisory in one team. Apexify is an official Salesforce Partner with 20+ years of combined team experience and a 98% client satisfaction rate, supporting clients from our Calgary headquarters and remotely across Canada and the US.
We are also honest when support is the wrong tool. If a health check shows the org needs rebuilding rather than patching, we will tell you directly and lay out the options — our Salesforce consulting practice exists for exactly that conversation. Reaching peak performance is one climb; staying there is a discipline, and that discipline is what a good support partner provides.
Most plans are a monthly retainer sized to a block of hours, and cost depends on org complexity, user count, and how much enhancement work you want each month. For many teams it comes to less than one full-time admin while covering admin, developer, and consulting skills. We size plans after a health check, not before.
A Salesforce health check is a structured audit of your org: security settings, automation health, data quality, technical debt, and licence usage. You get a prioritized findings report you can act on with any team. It is how most of our support engagements start, because it turns vague org problems into a concrete, ordered work plan.
Administration, issue resolution, enhancements, release management, monitoring, and user training under one monthly plan. In practice that means user and security management, fixing broken automations, building new flows and reports, testing each Salesforce release against your org, and answering user questions — with named consultants who know your setup.
Yes, and it is one of the most common ways clients come to us. We start with a health check to map what was built and flag risks, then document the org as we work so it stops being a black box. No rebuild is required unless the audit genuinely shows one is needed — and we will show you the evidence either way.
Yes. We provide Salesforce managed services to companies in both Canada and the United States, working remotely with a Mountain-time workday that overlaps every North American time zone. Requests, prioritization calls, and monthly reviews all run through the same channels regardless of where your team sits.
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